FTD Canada is a leading flower company based in Canada. We have been running our business for over 100 years and managed to create strong relationships with our customers worldwide. Our main goal is to ensure that you receive the best hand-designed flowers for that special someone in your life.
We have a wide range of flowers that fit all types of occasions including birthday, anniversary, wedding, congratulations, get well, new baby, love & romance, sympathy & funeral, thank you, etc. Therefore we give you an opportunity to express your feelings through our exceptional flowers. Some of the flowers in our collection include: roses, lilies, iris, gerbera daisies and Vera Wang.
All our flowers are customized in terms of shape, size, colors, packaging and price. They are hand-designed by FTD florists who are highly professional and skilled. We have high quality and fresh FTD flowers from as low as below $35. We offer same-day delivery of our flowers to your doorstep. With the same-day delivery, you are guaranteed of getting the flowers in their freshest state and serve the intended purpose excellently.
With our flowers, you are guaranteed of commemorating that special occasion in your life in a special way. You can order the flowers from us at any time and we will deliver them to your love one’s doorstep on the same day.
Additionally, we are dedicated to offer exceptional customer service from the time you contact us until you receive your flowers. We have dedicated florists who will ensure that your flowers are artfully designed and delivered on time. Contact us today and enjoy our services from the comfort of your home.
(Outside the U.S. and Canada)
3113 Woodcreek Drive
Downers Grove, IL
Attn: Customer Service
I wish I had read these reviews before ordering. I placed an order to be delivered the following day. The flowers were not delivered, but I didn't know that until I received a call three days later asking me what they should do because the driver was trying to deliver the flowers and no one was home. After explaining that they should have been delivered days ago, I was offered a $25 credit and told they would be delivered that day. Well, neither of those things happened - no delivery, no credit.
So I call the next day (now four days late) and they don't know what is happening with the order. I am told that they will deliver the flowers that day, that they are already on the truck. When I ask why they weren't delivered the day prior when they were apparently on the truck then as well, I'm put on hold for 15 minutes and then told they aren't sure.
I finally asked for a refund. This is nuts. I have always ordered through Teleflora and never had an issue, but this time one of the FTD bouquets caught my eye so I thought I would try them. Never, ever again. Save your money and time and look elsewhere.
Birthday bouquet not delivered, no notice
I ordered a birthday arrangement for my friend to be delivered the next day. The next day I hadn't heard from my friend, so I "tracked" my order, which means you ask them to send you an email with delivery info. They sent me an email which said "We regret to inform you that there is a delay in the delivery of your gift. We apologize for notification of this inconvenience via email, but we were unable to reach you at the phone number you provided when placing your oder. Please contact us so that alternate arrangements can be made." I had NO phone calls from FTD, so they did NOT try to contact me. I phoned their number, and the agent said that the arrangement I ordered was no longer available. I asked him to let me know what the alternative arrangements available were, and after being on hold a few minutes, he told me that NO arrangements were available, and that they would refund my money. I took the refund, but was SO disappointed, and cannot understand how there would be NOTHING available. Sent "belated" birthday bouquet from a different florist the next week.
Never Use FTD, EVER!
Never use FTD ever. Worst company ever. They cannot provide same day delivery service. Their customer service is horrendous, they read from a bloody script. Forest Flowers can't even deliver to a business during business hours. Horrible experience. FTD did this five years ago in the same day, when I tried to do something specialist for my girlfriend. They are the worst company to deal with and have the worst customer service I've ever experienced.
Disappointing - Not up to scratch
Ordered online December 2017 plant arrangement to send to a relative in Ottawa. NOT complaining about the product per se but the "service charge' of over $17.00 strikes me as excessive AND the whole thing was transacted in US funds though the delivery and receipt was all in Ottawa - last time I checked the capital of Canada.
My bad - didnt notice till after the order was placed that it was US dollars but my attempts to make contact and get it changed went unanswered. Again should I have expected this to be a US dollar purchase. OK, so Merry Xmas to all anyway
fantastic, friendly, creative and thoughtful
I have really wonderful experience to share about city flowers with you people. My first purchase at this store was a 2 Days Surprise (1) to give a double surprise to my wife on her birthday. When I gifted the long stem 30 rose bouquets to my wife she was out of the world and on the second day when I bestowed a teddy bear with a bouquet and a lovely greeting card she felt very thrilled and absolutely delighted. These people are fantastic, friendly, creative and thoughtful.