Authority Metrics

Flowers Authority Metrics

Flowers Authority Metrics enables you to effectively measure customer service performance and see exactly how you stack up against the market risk. Our daily evaluations of your business, as well as best-in-class performers helps you keep tabs on meeting customer expectations.

How Leading Florist Retailers Use Flowers Authority Metrics

 

Customer Care

  • Measure speed and quality performance across contact channels
  • Evaluate your brand’s consistency across your customer care agents
  • Improve issue resolution for your customers
  • Decrease abandonment and unnecessary contacts
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Fullfillment

  • Learn the length of your complete Order Lifecycle
  • Evaluate competitors’ regional shipping speeds
  • Compare brand out-of-box experiences through our extensive photo library
  • Measure how long your customers actually wait for refunds from you vs. peers

SiliconFlorist – One of the best option to send flowers in Bangalore city.

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